Self Serve Medicine?

According to a study released earlier this month by the California HealthCare Foundation, the adoption of patient kiosks is on the rise.

Most commonly, physician practices are using kiosks to expedite the check-in process. However, kiosks also can enable automation of many routine tasks: insurance verification and billing, patient education, and eliciting answers to routine questions. One system under development at Massachusetts General Hospital has the capability of recording a patient’s medical history, obtaining vitals and even performing simple blood tests, such as those measuring glucose or cholesterol levels.

This article claims that that the goal is not to eliminate the human-to-human interaction at the front desk, but to make more efficient use of time.

– Chrissie


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